Frequently Asked Questions (FAQ)
Welcome to Savic Plan Store! We are dedicated to providing the best products and services for your feline friends. Below, you’ll find answers to some of the most common questions we receive. If you have any additional questions, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of products for your cats, including Cat Bowls & Fountains, Cat Scratching Posts, Cat Treats & Snacks, Dry Cat Food, Litter Trays, and Wet Cat Food. Our products are designed to meet the needs of your feline friends, ensuring they are happy and healthy.
2. Are your products safe for my cat?
Yes, all our products are made with high-quality materials and are safe for your cat. We prioritize the health and well-being of your pets, so you can shop with confidence.
Shipping & Delivery
1. What shipping options do you offer?
We offer two main shipping options: Standard Shipping and Free Shipping. Standard Shipping costs $12.95 and uses DHL or FedEx, with delivery within 10-15 days after shipping. Free Shipping is available for orders over $50 and uses EMS, with delivery within 15-25 days after shipping.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your order will be shipped according to the shipping option you selected.
3. Do you ship internationally?
Yes, we ship worldwide, with the exception of some remote areas in Asia. No matter where you are, we strive to deliver your products as quickly and efficiently as possible.
Returns & Refunds
1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure that the product is in its original condition and packaging. For more details, please contact our customer service team at [email protected].
2. How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will guide you through the process and provide you with the necessary instructions.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. You can choose the payment method that is most convenient for you during checkout.
2. How do I update my account information?
You can update your account information by logging into your account on our website. From there, you can edit your personal details, shipping address, and payment information.
Customer Support
1. How can I contact customer support?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer service team is available Monday through Friday, from 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Savic Plan Store. We are committed to providing you and your feline friends with the best products and services. Happy shopping!